Shipping

General Shipping Information

Instock Items
Packages are shipped on a daily basis except weekends. Orders will usually ship out within 4-7 working days. The items are shipped from Flensburg in northern Germany.

Pre-Order Items
For both domestic and international orders, all products will ship together once the last pre-ordered product arrives! This means any non pre-order items will be held until then. If you would like non pre-order items to be sent before, please purchase it separately from any pre-order item.
You can learn more about pre-orders on our Pre-Order Page

Tracking Numbers/Delivery Confirmation
All packages come with a tracking number sent out via Email by TheBunBunShop. It is in the customers responsibility to check up on these Emails/Tracking Numbers. All orders are shipped with DHL or Deutsche Post.
Please note that sometimes tracking numbers won't update for a few days or multiple weeks. This often corelates with DHL not giving any updates during air or sea fright. Tracking numbers will first continue updating once the order has entered the receiving country and this process might be further delayed if the order has to go through custom clearance.

Custom Fees
International orders may be held by the receiving country and might require the payment of customs fees. Customers are responsible for any customs and import taxes that may apply. The store is not responsible for any delays due to customs and will not be able to refund shipping/handling fees if your package is denied due to customs fee. By ordering from TheBunBunShop you agree to having read and understood these conditions.
 
How long will it take to receive my order?
After the handling process your order will be shipped with DHL or Deutsche Post. All items are shipped from Northern Germany.

  • Domestic Shipping
    Domestic Shipping has an estimated shipping time of 3-10 business days but can take up to 2 weeks due to reasons that are out of TheBunBunShops control.
  • International Shipping
    International Shipping has an estimated shipping time of 2-4 weeks, but may take all the way up to 3 months due to reasons that are out of our control such as delays at customs, holiday rush, high delivery loads, issues with your local post office and other circumstances that are directly linked to the post office shipping process.

  • EU: takes an average of 1-2 weeks to arrive.
  • USA: takes an average of 2-4 weeks to arrive.
  • Canada: takes an average of 3-5 weeks to arrive.
  • Australia: takes an average of 4-8 weeks to arrive.
  • Asia & Africa: takes an average of 8 weeks to arrive.


Delays
TheBunBunShop will not be held liable for shipping delays that are directly linked to the post offices shipping process.

  • Please contact your local post office when encountering shipping delays. They will be most qualified to help you locate your package!
  • Upcoming Shipping charges are payed by the customer and are non-refundable unless damage or loss has occurred during shipping.